Return Policy


Q1: What is your return policy?

If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order along with the RETURN FORM (printed behind invoice posted).

You may post the return items to:

Nia Shop

No.9, Jalan KP 10,

Taman Krubong Perdana,

Krubong, 75260 Malacca,

Malaysia

06-3320331

There is a restocking fee of 5% for all items returned. Sale items, headscarves and accessories cannot be returned. Please note that all store credits valid for one (1) year only.


Q2: I have lost my return form. Can I still return the item?

YES! From your Order History page, you are able to download the Return Form and print it. Click My Account (top right hand corner), you will see Order History, click it. Here, you will see your order list. Choose the order number of the item you wish to return. Then click "Download Return Form". Kindly re-print and fill the Return Form accordingly.